MOTO merchant accounts

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Libby James
Merchant Services Expert

Libby James is co-founder, director and an expert in all things merchant services. Libby is the go-to specialist for business with more complex requirements or businesses that are struggling to find a provider that will accept them. Libby is regularly cited in trade, national and international media.

When it comes to credit card processing what does MOTO mean?

MOTO is a term used in card processing to describe transactions that take place when the customer is not present. It stands for mail order/telephone order. By definition, MOTO payments allow transactions to take place by manually keying in card details directly to a payment gateway via the use of a virtual terminal or secure webpage. MOTO processing is offered by mainstream firms such as, WorldPay, Stipe and Payment sense to name but a few. Here we look at ensuring you choose the correct provider for your business and how to make to most of your MOTO credit card processing.

Are MOTO payments suitable for my company?

Due to transactions taking place when the customer isn’t present MOTO card payment providers tend to charge slightly higher rates. This is due to the increased risk of fraud and chargebacks. If you plan to solely accept MOTO payments your business will require a stand-alone MOTO account. However, if you accept payments through an e-commerce store you will already have a payment gateway solution which will also include the ability to accept MOTO payments.


MOTO merchant accounts vs standard merchant accounts

The main difference between the two is the fact that most ‘normal’ merchant accounts accept payments via a chip and pin terminal, appearing less risky to mainstream account providers due to the customer being present at time of purchase. MOTO processing carries higher fees as a result of this.

E-commerce stores have a merchant account and payment gateway to process orders from start to finish. If you are wanting to start accepting MOTO payments and already have a gateway provider, this should prove relatively easy to arrange as most payment gateways offer a MOTO service too.

How long does it take to set up MOTO credit card processing?

Before you choose an account provider, shop around! Do your research and don’t compare on rates alone, our advisors can help with this. Watch out for hidden fees and long contract lengths. After conducting your research, accounts are pretty simple to set up. Doing so can take up to four working days.


International MOTO payment systems

Merchants often find it harder to secure a MOTO payment processor account when working outside of the UK or when wishing to complete transactions in various currencies. Depending on the industry, this is something our expert advisors can help with.

Finding the best MOTO merchant account

Using MOTO payment methods doesn’t have to be complicated. We’ve put together a guide on virtual terminals and how they work CLICK HERE. Our experts are on hand to answer any questions you may have and enable you to get the most from the MOTO payment service you choose is right for your business.

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Libby James

Libby James Co-founded Merchant Advice Service alongside David Bird in 2016. Her finance background, coupled with retail and customer service experience, gave Libby the drive to bring transparency and non-biased advice to the world of merchant services. Having come from the heavily regulated mortgage and insurance industry, Libby found it puzzling that other financial sectors lacked regulation and transparency leaving customers confused and unable to make informed decisions when it came to accepting card payments. This was soon to become Libby’s obsession!

With the help of some of the industry’s best, Libby began to research acquiring banks, complex terminology/regulation, and the problems customers experience within merchant services and payment gateway markets. She spent years on sourcing solutions for complex clients, which previously others were unable to assist with. Libby established relationships with brokers and banks which would soon form the cornerstone of Merchant Advice Service. As a result Libby has been featured in high-profile publications across the web.

Libby is proud to be the entrepreneur’s champion, supporting start-up businesses regularly. Her industry insights can often be found on LinkedIn where she provides free of charge advice and money saving pointers. It’s safe to say she has her finger on the pulse of everything card payments related.

Libby speaks of her experience in founding and running Merchant Advice Service…

‘Merchant Advice Service is one of my greatest achievements to date. We help business owners to overcome card processing issues which can become detrimental to their business. We assist SME’s in finding suitable card payments solutions, helping them create their vision. Each and every day is different, exciting and fore filling. As technology advances I can’t wait to see the way in which the merchant services market advances, and I’m pleased that our business will play a part in educating company owners along the way.’

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