Call centre payment gateways and card processing

Call centre credit card processing

Many products and services offered online, in magazines or sold on TV are processed through call centres. Call centres are seen by mainstream merchant account providers as high risk, there are two main reasons for this;

High chargebacks – often call centres experience high chargeback and cancellation rates. Resulting in mainstream banks and merchant account providers being hesitant when approving a new account.

Industry reputation – call centres that operate within the claims industry, such as PPI or accident claims, have created a less than favourable reputation causing fewer merchant account providers to offer new accounts.

High volume of cardholder not present transactions – to some merchant providers, not all, they will deem call centres to be a little higher-risk due to the high ratio of payments taken over the phone.

Call centre payment solutions

What options are available to me?

Payment options for call centre’s vary depending on the business type and requirements. Most payments tend to be taken with the customer not present, either over the phone or through an online system. Email invoicing may be a requirement, clients and customers have a link from the email invoice to pay online with a card.
If using online payments, you will need a payment gateway to encrypt customer payment data ensuring it remains safe. Some payment gateways have the option of storing customer card details, making repeat custom a smooth transaction.

Which companies are best for call centres payments?

Call centre payment processing can be hard to obtain due to this ‘high risk’ label. However, at Merchant Advise Service, we work closely with providers that will consider applications from businesses within the industry.

As call centres specialise in different products and services, we believe it’s important not to ‘pigeon hole’ each business, each application is unique. Our specialists will communicate with you to understand your business and the way it works, they will package your application correctly prior to the underwriting process carried out by the merchant account provider. Together we make sure you have the best possible chance of being accepted.

PPI merchant services

PPI businesses have until August 2019 to pursue any outstanding claims. For this reason, a lot of PPI businesses are wanting to change merchant accounts to dramatically reduce costs in the final years of business. However, because of the nature of the high-risk industry and recent legislation finding providers can tough. Our advisors can help with these applications, ensuring you make the most of you PPI business before the claim deadline of August 2019.

FIND OUT MORE ABOUT PPI MERCHANT ACCOUNTS HERE

We can help you

At Merchant Advise Service, our experts deal with high risk applications on a daily basis, we’ve put together a guide so you know what to expect, before applying. We specialise in the following areas, speak to us today;

Call centre payment gateways

Call centre card payments, online and over the phone

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We will keep record of your data and consent granted to us. Your consent will be reviewed on a five yearly basis to ensure that our relationship and the purpose of the data have not changed.

We act on requests to withdraw the information we hold on you as soon as we can.

For further information please refer to our full terms and conditions HERE.

Make a quick enquiry

Speak to us directly and get any questions you have answered. Submit your details and we’ll be in touch shortly.

Agree

Tick this box to allow Merchant Advice Service and partnering firms to contact you in relation to your enquiry and associated services. Note we do not use pre-ticked boxes or any other type of default consent. We may use the data on this form to to pass you onto an advisor who suits your specific needs. You may withdraw your consent at any given time.

We will keep record of your data and consent granted to us. Your consent will be reviewed on a five yearly basis to ensure that our relationship and the purpose of the data have not changed.

We act on requests to withdraw the information we hold on you as soon as we can.

For further information please refer to our full terms and conditions HERE.

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