Case Study: Multi-Currency Payment Processing for an Online Company

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Libby James
Merchant Services Expert

Libby James is co-founder, director and an expert in all things merchant services. Libby is the go-to specialist for business with more complex requirements or businesses that are struggling to find a provider that will accept them. Libby is regularly cited in trade, national and international media.

Client Background

The client, a UK-based online business, approached Merchant Advice Service (MAS) seeking a comprehensive payment processing solution that could accommodate both UK and Euro credit card payments. With the intricacies of international transactions in mind, the client needed an expert partner to guide them through the process. 



The Issue

Operating in the online space, the client faced the challenge of handling diverse currencies for seamless customer transactions. The need for a versatile payment processing solution that could efficiently manage both UK and Euro credit card payments prompted the client to seek expertise from MAS. Effective communication, quick response, and a deep understanding of international payment gateways were crucial components of addressing the client’s specific requirements.



How We Helped

Merchant Advice Service leveraged its extensive network and expertise to address the client’s dual currency payment processing needs. Libby James, with her proficiency in the industry, played a central role in facilitating a comprehensive and tailored solution. Here’s how MAS addressed the client’s challenges:

  • In-Depth Analysis of Payment Gateways: MAS, through Libby James’s industry knowledge, conducted an in-depth analysis of various payment gateways. Understanding the intricacies of each, MAS identified a provider that could seamlessly handle both UK and euro credit card payments. This involved considering factors such as transaction fees, currency conversion rates, and security features.
  • Establishing Strategic Connections: Leveraging MAS’s extensive network and industry connections, the team established strategic partnerships with payment gateways equipped to handle international transactions. This step ensured that the client had access to reliable and efficient payment processing solutions tailored to their specific business requirements.
  • Versatile Payment Gateway Integration: The identified payment gateway was seamlessly integrated into the client’s online platform, ensuring a smooth transition for customers making secure payments in both UK pounds and Euros. MAS’s expertise in multi-currency payment gateway integration played a crucial role in streamlining the process for the client
  • Continuous Support and Communication: Throughout the process, MAS maintained open and transparent communication with the client. The experts’ commitment to providing continuous support ensured that the client felt informed and confident in the chosen payment processing solution.

Client Testimonial

The client expressed their satisfaction, stating, “Very quick to respond and helped us find a provider for euro credit card payments from customers. First-class service.”

The case study highlights the thorough and strategic approach taken by Merchant Advice Service in addressing the specific needs of an online business requiring dual currency payment processing. The team’s expertise in analysing and connecting with payment gateways played a vital role in providing a tailored solution. MAS’s network of strategic connections in the payment processing industry ensures that clients have access to reliable and efficient solutions. The client’s positive testimonial reflects MAS’s commitment to delivering first-class service by not only meeting but exceeding the expectations of businesses with complex payment processing requirements.



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Libby James

Libby James Co-founded Merchant Advice Service alongside David Bird in 2016. Her finance background, coupled with retail and customer service experience, gave Libby the drive to bring transparency and non-biased advice to the world of merchant services. Having come from the heavily regulated mortgage and insurance industry, Libby found it puzzling that other financial sectors lacked regulation and transparency leaving customers confused and unable to make informed decisions when it came to accepting card payments. This was soon to become Libby’s obsession!

With the help of some of the industry’s best, Libby began to research acquiring banks, complex terminology/regulation, and the problems customers experience within merchant services and payment gateway markets. She spent years on sourcing solutions for complex clients, which previously others were unable to assist with. Libby established relationships with brokers and banks which would soon form the cornerstone of Merchant Advice Service. As a result Libby has been featured in high-profile publications across the web.

Libby is proud to be the entrepreneur’s champion, supporting start-up businesses regularly. Her industry insights can often be found on LinkedIn where she provides free of charge advice and money saving pointers. It’s safe to say she has her finger on the pulse of everything card payments related.

Libby speaks of her experience in founding and running Merchant Advice Service…

‘Merchant Advice Service is one of my greatest achievements to date. We help business owners to overcome card processing issues which can become detrimental to their business. We assist SME’s in finding suitable card payments solutions, helping them create their vision. Each and every day is different, exciting and fore filling. As technology advances I can’t wait to see the way in which the merchant services market advances, and I’m pleased that our business will play a part in educating company owners along the way.’

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