Case Study: Struggling Hospitality Business

Client Background

The client, a small business in the hospitality sector, faced significant challenges after a prolonged closure due to the pandemic. In their efforts to resume operations, they sought assistance from Merchant Advice Service (MAS) to set up a card merchant. 

The Issue

Due to the extended closure prompted by the pandemic, the restaurant business found itself in a position where it needed to reestablish its payment processing capabilities. This was a critical step in resuming operations and adapting to the new challenges imposed by the ever-changing business landscape.

How We Helped

Merchant Advice Service, known for its expertise in diverse sectors, responded to the unique needs of the hospitality business.The team with their proficiency and commitment, facilitated the process of setting up a card machine and merchant account. Here’s how we addressed the client’s challenges:

• Post-Pandemic Business Resumption: Understanding the challenges posed by the prolonged closure due to the pandemic, MAS worked collaboratively with the client to navigate the complexities of resuming business operations. This involved setting up a card machine rental contract and merchant account to facilitate seamless payments.
• Prompt and Friendly Communication: MAS experts maintained open and friendly communication throughout the entire process. Recognising the importance of clear and timely communication, they ensured the client was informed at every step, fostering a positive and supportive client-provider relationship.
• Professionalism in Service Delivery: MAS, under Libby’s guidance, ensured a professional and efficient service delivery. The combination of prompt communication and a commitment to professionalism contributed to a smooth and successful setup of reliable payment processing for the hospitality business.

Client Testimonial

The client expressed their appreciation with gratitude: “Libby did a fantastic job of helping our small business get set up with a card merchant, after a long period of closure due to the pandemic. Her communication throughout the whole process was not only prompt, but extremely friendly, and professional. I will always recommend Merchant Advice Services to any sector, whether it be retail, hospitality, or anyone that desires to take care payments for their business. Thanks again, Libby!”

This case study highlights the crucial role played by Merchant Advice Service, in supporting a small hospitality business during the challenging period of reopening after an extended closure due to the pandemic. The tailored assistance in setting up card payments, coupled with effective communication and professionalism, showcases MAS’s commitment to providing valuable solutions across various sectors. The client’s gratitude and willingness to recommend MAS to businesses in different industries affirm the adaptability and reliability of the services offered, reinforcing MAS as a trusted partner for businesses navigating complex and dynamic environments.