Case Study: Compact Portable Card Machines

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Libby James
Merchant Services Expert

Libby James is co-founder, director and an expert in all things merchant services. Libby is the go-to specialist for business with more complex requirements or businesses that are struggling to find a provider that will accept them. Libby is regularly cited in trade, national and international media.

Client Background

The client, a small floristry business, reached out to Merchant Advice Service (MAS) for assistance in obtaining a portable compact card terminal. Recognising the critical role of card payments in their business, the client emphasised the need for a quick and simple setup. The enquiry came through the website where the team played a pivotal role in guiding the client through the process.

The Issue

As a small business owner in the floristry industry, the client identified the importance of card payments in facilitating seamless transactions. The challenge lay in finding a portable compact card terminal that aligned with the business’s needs, specifically MOTO payment processing. The client sought expertise from MAS to ensure a smooth and efficient setup process.

How We Helped

Merchant Advice Service, with its commitment to providing tailored solutions, addressed the client’s need for a portable compact card terminal. Leveraging their expertise, MAS experts played a central role in guiding the client through the setup process. Here’s how MAS assisted the client:

  • Identification of Portable Compact Terminals: Recognising the specific requirements of the floristry business, MAS conducted a thorough analysis to identify portable compact card terminals that would suit the client’s needs. This involved considering factors such as portability, ease of use, and compatibility with the business’s operations including accepting payments over the phone.
  • Guidance and Support from MAS HQ: The team provided hands-on guidance and support throughout the setup process. Her expertise ensured that the client could navigate the complexities of obtaining and configuring a portable compact card terminal efficiently.
  • Quick and Simple Setup Process: Understanding the client’s emphasis on a quick and simple setup, MAS streamlined the onboarding process for the portable compact terminal. Their guidance made the setup seamless, allowing the floristry business to integrate affordable card payments into their operations without unnecessary complications.

Client Testimonial

The client expressed their gratitude, stating, “I cannot recommend the Merchant Advice Service enough. They have helped to provide me with my card machine for my floristry business. I wouldn’t be able to run the business without it! Libby helped and guided through the setup process, which was quick and simple. Many thanks.”

This case study highlights the crucial role played by Merchant Advice Service, in assisting a small floristry business in obtaining a portable compact card terminal. The client’s emphasis on the indispensability of card payments for their operations underscores the importance of tailored solutions. MAS’s commitment to a quick and simple setup, coupled with hands-on guidance, ensures that even small businesses can seamlessly integrate card payment solutions into their operations, contributing to their overall efficiency and success. The client’s recommendation further affirms MAS as a reliable partner for businesses seeking practical and effective payment solutions.

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Libby James

Libby James Co-founded Merchant Advice Service alongside David Bird in 2016. Her finance background, coupled with retail and customer service experience, gave Libby the drive to bring transparency and non-biased advice to the world of merchant services. Having come from the heavily regulated mortgage and insurance industry, Libby found it puzzling that other financial sectors lacked regulation and transparency leaving customers confused and unable to make informed decisions when it came to accepting card payments. This was soon to become Libby’s obsession!

With the help of some of the industry’s best, Libby began to research acquiring banks, complex terminology/regulation, and the problems customers experience within merchant services and payment gateway markets. She spent years on sourcing solutions for complex clients, which previously others were unable to assist with. Libby established relationships with brokers and banks which would soon form the cornerstone of Merchant Advice Service. As a result Libby has been featured in high-profile publications across the web.

Libby is proud to be the entrepreneur’s champion, supporting start-up businesses regularly. Her industry insights can often be found on LinkedIn where she provides free of charge advice and money saving pointers. It’s safe to say she has her finger on the pulse of everything card payments related.

Libby speaks of her experience in founding and running Merchant Advice Service…

‘Merchant Advice Service is one of my greatest achievements to date. We help business owners to overcome card processing issues which can become detrimental to their business. We assist SME’s in finding suitable card payments solutions, helping them create their vision. Each and every day is different, exciting and fore filling. As technology advances I can’t wait to see the way in which the merchant services market advances, and I’m pleased that our business will play a part in educating company owners along the way.’

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