There have been industry reports claiming that Epos Now users with Dojo have been given notice of integration changes. That means businesses should confirm the exact status of their own setup directly with both providers before making decisions.
Why this matters
When an EPOS and card machine are integrated, the sale amount flows automatically from the till to the terminal. If that link stops working, businesses often face a choice between:
- moving to a standalone card machine workflow
- changing payment provider
- changing EPOS provider
- or rebuilding the payment setup around a different integrated or embedded solution
That can affect:
- checkout speed
- staff training
- reporting and reconciliation
- customer experience
- hardware replacement costs
- contract and pricing terms
For hospitality and retail businesses, this can become disruptive very quickly.
What businesses should do next?
Before switching anything, take a structured approach.
1. Confirm whether your integration is actually affected
Do not rely on hearsay. Ask Epos Now and Dojo to confirm:
- whether your specific setup is affected
- when any change takes effect
- whether a workaround is available
- whether you can continue in standalone mode
- whether there are penalties, new fees or hardware changes
2. Check whether you need integrated payments or just card acceptance
Some businesses only need to keep taking card payments. Others rely heavily on tight till integration.
If speed, tipping, table service, reconciliation or stock control depend on integration, then you should treat this as an integration replacement project, not just a card machine swap.
3. Review your current contracts
Check:
- notice periods
- terminal rental terms
- payment processing terms
- software commitments
- cancellation clauses
- whether any bundled pricing changes if you move away from the current setup
4. Decide whether to change payments, EPOS, or both
The best answer depends on where the real value is in your setup.
If you like Epos Now and just need a supported payment integration, the simplest route may be to move to another provider supported within the Epos Now ecosystem.
If you want to keep Dojo specifically, it may be worth asking whether another EPOS provider can support it instead.
If you are a software-led business, marketplace or platform, the right answer may be a broader embedded paymentssetup rather than a traditional card machine integration.
Alternatives to consider
The right alternative depends on your business model.
If you want the least disruptive route and want to stay inside the Epos Now ecosystem, Epos Now’s own payments proposition is the obvious option to review first.
This may suit businesses that:
- want to keep Epos Now
- prefer one vendor relationship
- want a simpler migration path
Potential downside:
- Less flexibility than a more independent setup
- Possible concern about being more tightly tied to one ecosystem
Teya is an option for businesses looking for an integrated terminal alternative.
This may suit businesses that:
- want to remain on Epos Now
- need an integrated terminal alternative
- want a straightforward card-present setup
Worldpay remains one of the better-known alternatives for integrated card payments.
This may suit businesses that:
- want a larger established processor
- need integrated card-present payments
- want to compare rates and support options against other providers
Ryft is different from the options above. It is not simply a standard card terminal replacement. Ryft is better suited to platforms, marketplaces and software-led businesses that want to embed payments into their own customer journey.
This may suit businesses that:
- run a marketplace or multi-party platform
- want to embed payments into software
- need seller onboarding and split payments
- want a more modern platform-led payment stack
For a standard café or retail shop, Ryft may be more than you need. For a software company or operator wanting to build payments into its own platform, it could be far more relevant.
5. Keep Dojo and switch EPOS
If your business likes Dojo, another option is not to replace the payment provider at all, but to move to an EPOS system that supports Dojo more comfortably.
This may suit businesses that:
- are happier with their payment provider than their EPOS vendor
- want to preserve the current card-processing relationship
- are already considering a wider EPOS refresh
Which option is right for your business?
A simple way to think about it:
Stay with Epos Now and switch payment provider if:
- your EPOS works well
- you want the fastest path to restored integration
- your staff already know the system
- changing software would be more disruptive than changing payments
Keep Dojo and switch EPOS if:
- you value Dojo’s payments setup
- you are unhappy with EPOS flexibility
- you want to avoid being pushed into a more closed setup
Consider Ryft if:
- you are not just a merchant, but a software business, platform or marketplace
- you want embedded payments
- you need onboarding and payment workflows that go beyond a standard countertop card machine
Questions to ask before choosing an alternative
Before signing anything, ask:
- Is the integration fully integrated, semi-integrated or standalone?
- Who supports the integration if something breaks?
- Does the setup work for your sector, such as hospitality, retail or services?
- Will you need new terminals or hardware?
- What happens to your reporting and reconciliation?
- Can the provider support your payment methods and average transaction profile?
- Are there any exit fees, hardware rentals or long-term commitments?
- If you are a software business, can you control margin, onboarding and payouts?
What this means for businesses
The bigger lesson is that integrated card payments are now a strategic part of operations, not just a technical add-on.
If your EPOS and payments provider stop working well together, the real risk is not only downtime. It is losing speed, reporting quality, staff confidence and customer experience.
For some businesses, the answer will be a simple migration to another supported integrated provider. For others, especially software-led businesses, this may be the right time to step back and rethink the whole payment stack.
Final thoughts
If your Epos Now and Dojo setup is changing, the priority is not to rush into the first available replacement. It is to work out whether you want:
- the quickest like-for-like fix
- more flexibility
- better rates
- stronger reporting
- or a more modern embedded payments setup
There are alternatives available. The right one depends on whether you are a straightforward merchant, a multi-site operator, or a software business looking to build payments into your own customer journey.
If you want an independent recommendation, Merchant Advice Service can help you compare integrated card payment options based on your EPOS setup, business model and payment requirements.
