Merchant accounts for doctors, vets, opticians and dentists

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Libby James
Merchant Services Expert

Libby James is co-founder, director and an expert in all things merchant services. Libby is the go-to specialist for business with more complex requirements or businesses that are struggling to find a provider that will accept them. Libby is regularly cited in trade, national and international media.

Merchant Accounts for Healthcare Professionals

Understanding the Benefits of Merchant Accounts for Doctors, Vets, Opticians, and Dentists

Are you a doctor, veterinarian, optician, or dentist looking to enhance your practice’s payment options? At Merchant Advice Service (MAS), we understand the unique needs of healthcare professionals like you. In this comprehensive guide, we will explore the advantages of having a merchant account tailored specifically to your industry. Whether you’re seeking a secure and efficient payment solution or aiming to expand your online presence, our goal is to provide you with valuable insights.

The Significance of Merchant Accounts for Healthcare Professionals

As a healthcare professional, your primary focus is providing exceptional care to your patients. Incorporating a merchant account into your payment infrastructure can greatly enhance your ability to serve them. By accepting card payments, both in-person and online, you can offer your patients the flexibility to choose their preferred payment method. This convenience not only improves customer satisfaction but also streamlines your payment process, saving you valuable time and reducing errors.

Key Benefits of Merchant Accounts for Doctors, Vets, Opticians, and Dentists

Improved Efficiency: With a merchant account, you can process payments swiftly, eliminating the need for time-consuming manual transactions. By automating your payment process, you can allocate more time to patient care, resulting in increased productivity and a smoother workflow. 

Enhanced Security: Protecting sensitive patient information is paramount. A reputable merchant account provider offers robust security measures, such as encryption and tokenization, to safeguard your patients’ data. Rest assured that your transactions meet industry standards and comply with data protection regulations, ensuring the privacy and trust of your patients. 

Online Presence and Growth: In today’s digital era, having an online presence is essential for any business, including healthcare practices. A merchant account empowers you to establish and manage an e-commerce platform, extending your reach beyond the physical confines of your practice. By embracing online payments, you can attract a broader customer base, enhance your practice’s visibility, and potentially drive growth. 

Tailored Solutions: Healthcare professionals have unique payment requirements. A specialised merchant account customised for your industry can provide tailored features and services to meet your specific needs. Whether you require recurring payment options for patients on long-term treatment plans or integration with your practice management software, a dedicated merchant account can cater to your distinct demands. 


Choosing the Right Merchant Account Provider

Selecting the ideal merchant account provider requires careful consideration of various factors to ensure a seamless experience for your practice: 

Industry Expertise: Opt for a provider with extensive experience serving healthcare professionals. Their familiarity with the intricacies of the healthcare industry equips them to meet your specific requirements effectively. 

Competitive Rates and Fees: Compare the rates and fees offered by different providers to find the most cost-effective solution. Pay attention to any potential hidden charges that may impact your bottom line. 

Security Measures: Prioritise a provider that prioritises the security of your patient’s data. Verify that they employ industry-standard encryption and adhere to data protection regulations to ensure the utmost confidentiality and protection. 

Customer Support: Choose a provider known for providing reliable and responsive customer support. In case of any questions, concerns, or technical issues, having a dedicated support team available can make a significant difference in resolving matters swiftly. 


Commonly Asked Questions
Can I accept both card-present and online payments with a merchant account?
Yes, a merchant account allows you to accept both card-present payments, where the customer’s card is physically present during the transaction, and online payments through your website or e-commerce platform.
Are there any special considerations for accepting payments in a healthcare environment?
When accepting payments in a healthcare environment, it is essential to comply with industry regulations such as HIPAA. Choose a merchant account provider that understands these unique requirements and offers solutions that align with privacy and security standards.
How long does it take to set up a merchant account?
The time required to set up a merchant account varies depending on the provider and your specific needs. Typically, the process can take a few days to a few weeks. Collaborating with an experienced provider like MAS can expedite the setup process.
What types of cards can I accept with a merchant account?
A merchant account enables you to accept various major credit and debit cards, including Visa, Mastercard, American Express, and Discover, offering your patients a wide range of payment options.
Is it possible to integrate a merchant account with my practice management software?
Yes, many merchant account providers offer integration options with popular practice management software. This integration allows for seamless coordination between payment processing and your existing software, streamlining your workflow and improving efficiency.
Are there any transaction limits or monthly caps with a merchant account?
Transaction limits and monthly caps may vary depending on the terms and conditions set by the merchant account provider. It is crucial to discuss these details with potential providers to ensure they align with your practice’s specific requirements.
How do I choose a card terminal for in-person payments?
Selecting a card terminal involves considering factors such as compatibility with your merchant account provider, ease of use, security features, and cost. Your merchant account provider can offer guidance in choosing a suitable card terminal that meets your needs.
What happens if there is a dispute or chargeback?
In the event of a dispute or chargeback, your merchant account provider will provide guidance and support throughout the resolution process. They will assist you in gathering evidence and presenting your case to the card issuer or payment processor, aiming for a fair and satisfactory resolution.

How can Merchant Advice Service Help?

At MAS, we specialise in providing tailored merchant account solutions for healthcare professionals. Our team of experts understands the unique challenges you face and is dedicated to helping you find the perfect payment solution for your practice. With our extensive network of reputable providers, we can connect you with the right merchant account that aligns with your specific needs. For more advice like this, visit our blog page!


Choosing the right payment solution is crucial for healthcare professionals, including doctors, vets, opticians, and dentists. Merchant accounts offer a host of benefits, from improved efficiency and enhanced security to tailored solutions that meet the unique needs of allied health professions and occupational therapists. With the right merchant account, you can not only streamline your payment process but also extend your services to a broader customer base, including health professionals seeking online payment options.

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Libby James

Libby James Co-founded Merchant Advice Service alongside David Bird in 2016. Her finance background, coupled with retail and customer service experience, gave Libby the drive to bring transparency and non-biased advice to the world of merchant services. Having come from the heavily regulated mortgage and insurance industry, Libby found it puzzling that other financial sectors lacked regulation and transparency leaving customers confused and unable to make informed decisions when it came to accepting card payments. This was soon to become Libby’s obsession!

With the help of some of the industry’s best, Libby began to research acquiring banks, complex terminology/regulation, and the problems customers experience within merchant services and payment gateway markets. She spent years on sourcing solutions for complex clients, which previously others were unable to assist with. Libby established relationships with brokers and banks which would soon form the cornerstone of Merchant Advice Service. As a result Libby has been featured in high-profile publications across the web.

Libby is proud to be the entrepreneur’s champion, supporting start-up businesses regularly. Her industry insights can often be found on LinkedIn where she provides free of charge advice and money saving pointers. It’s safe to say she has her finger on the pulse of everything card payments related.

Libby speaks of her experience in founding and running Merchant Advice Service…

‘Merchant Advice Service is one of my greatest achievements to date. We help business owners to overcome card processing issues which can become detrimental to their business. We assist SME’s in finding suitable card payments solutions, helping them create their vision. Each and every day is different, exciting and fore filling. As technology advances I can’t wait to see the way in which the merchant services market advances, and I’m pleased that our business will play a part in educating company owners along the way.’

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