Should You Switch from Adyen?
Published - 25 August 2026
Revised - 25 August 2026


Libby James is the founder and Managing Director of Merchant Advice Service. Since 2016, she has worked directly with businesses and payment providers across merchant accounts, card processing, payment gateways and complex provider requirements.
Libby specialises in high-risk, declined and harder-to-place merchants, as well as businesses requiring specialist payment methods, integrations or international support. She writes and reviews Merchant Advice Service content, drawing on practical experience gained from real merchant enquiries and provider relationships.
Adyen is not usually a payment provider a business ends up with by accident.
For many established merchants, moving to Adyen was itself a strategic decision: consolidate payment infrastructure, process internationally, connect online and in-person payments, improve access to payment data and reduce the number of separate providers involved in the payment flow.
That makes reviewing Adyen very different from replacing a simple payment gateway.
A business might have spent years connecting:
checkout → Adyen → fraud → acquiring → tokenisation → recurring payments → terminals → refunds → reporting → finance
across multiple countries and business units.
So when a CFO, COO or CTO asks:
“Should we switch from Adyen?”
our starting answer is:
Not until you know what problem you're actually trying to solve.
For some businesses, the right outcome will be renegotiating or reconfiguring the existing Adyen arrangement.
For others, it may be introducing a second payment route or acquirer to reduce reliance on a single stack.
And for some, a full provider change may genuinely make sense.
The objective of an Adyen review should therefore be to establish which of three strategies is appropriate:
Optimise Adyen
Diversify the payment architecture
or
Replace Adyen
This guide is primarily for established UK and European businesses processing significant card volume, particularly organisations with complex integrations, international operations, recurring payments, multiple channels or enterprise payment requirements.
For the wider approach, see our High-Volume Merchant Processing guide and Payments Strategy Library.
Adyen currently operates a full-stack payment model spanning gateway, risk management, processing and acquiring, with online and in-person payments brought together through a single platform.
That integration is one of Adyen's main strengths.
It can also mean that replacing Adyen affects considerably more than the transaction rate.
A high-volume merchant reviewing Adyen should consider:
current effective payment cost;
processing volume and growth;
Interchange++ pricing;
card mix;
authorisation performance;
local versus cross-border acquiring;
international expansion;
alternative payment methods;
ecommerce and in-person payments;
tokenisation;
recurring payments;
fraud configuration;
reporting and reconciliation;
terminal infrastructure;
merchant-account structure;
existing APIs and webhooks;
business continuity;
token portability;
provider concentration; and
future payment strategy.
The key principle is:
Don't compare Adyen with another PSP until you've worked out which parts of Adyen you are actually trying to replace.
Adyen's current proposition is deliberately built around reducing fragmentation.
Its payment infrastructure can encompass:
gateway + payment processing + acquiring + risk + authentication + tokenisation + payment methods + point of sale + reporting
within one broader platform.
See Adyen's current global payment-processing architecture
For a multinational or omnichannel merchant, that can solve a real problem.
Instead of operating separate:
gateways;
local acquirers;
fraud platforms;
terminal providers; and
regional payment integrations,
the business can potentially consolidate more of the payment flow.
This means a review needs to recognise something important:
The benefits that originally made Adyen attractive may still be valuable.
A provider review shouldn't begin with a predetermined conclusion that the incumbent needs replacing.
Imagine a retailer operating in:
UK → France → Germany → Netherlands → US
with:
ecommerce;
stores;
mobile;
local payment methods;
stored customer credentials; and
central payment reporting.
A single global payment infrastructure may offer considerable operational simplicity.
Now imagine replacing it with:
one gateway;
three acquiring banks;
another fraud provider;
a separate POS arrangement;
regional APM connections; and
several reporting feeds.
The headline acquiring margin might be lower.
The total payment architecture might not be.
That is why MAS does not think established merchants should ask:
“Who is cheaper than Adyen?”
in isolation.
The better question is:
“What does our current Adyen infrastructure cost us, what value does it create, and could another architecture produce a better overall result?”
This is the framework we would use.
| Strategy | When it may warrant investigation |
|---|---|
| Optimise | Adyen still fits technically, but pricing, configuration, acquiring, authorisation or commercial terms need reviewing |
| Diversify | The business wants resilience, routing flexibility, another acquirer/PSP or less dependency on one provider |
| Replace | The commercial, technical, geographic or strategic fit has materially changed |
The important point is that a provider review does not automatically equal a provider switch.
This is probably the most overlooked option.
Suppose the payment infrastructure works.
The technology team is happy.
Customers can pay successfully.
Adyen supports the markets and payment methods required.
But the business has grown from:
£1 million a month
to:
£5 million a month
since the original agreement was signed.
That should trigger a commercial review.
The payment provider may still be correct.
The original commercial arrangement may no longer be.
Payment agreements are often negotiated at a particular stage of a company's growth.
Three years later, the business may have:
significantly higher processing volume;
higher transaction counts;
more countries;
more card-present volume;
different card mix;
more predictable chargebacks;
stronger financials; and
a longer processing history.
Those changes alter the merchant's commercial profile.
At £1 million monthly processing, a seemingly small pricing difference matters.
At £5 million or £10 million monthly processing, it matters considerably more.
For example:
£60 million annual processing × 0.05% = £30,000
£60 million annual processing × 0.10% = £60,000
That does not mean a merchant can automatically reduce its payment costs by those amounts.
It demonstrates why relatively small pricing differences become commercially significant at enterprise volume.
Before opening a negotiation, businesses should understand what they are actually paying.
See How High-Turnover Businesses Audit Payment Fees.
Adyen currently describes its pricing as:
processing fee + payment-method fee
and uses Interchange++ pricing for relevant card transactions.
Interchange++ separates several components of card-processing cost rather than wrapping everything inside one blended percentage.
For a merchant reviewing its current arrangement, that means the useful question isn't simply:
“What percentage does Adyen charge us?”
The review needs to identify:
interchange;
scheme fees;
Adyen processing charges;
acquiring markup;
card type;
geography;
channel;
currency;
payment method;
terminal costs;
additional products;
refunds;
chargebacks; and
any other relevant charges.
Then calculate the effective cost against actual processed volume.
Our guide to IC+ and IC++ pricing for high-turnover merchants explains the pricing structure in more detail.
There is another reason not to optimise payment costs blindly.
Imagine:
Provider A costs 0.05% less
but:
Provider B authorises materially more legitimate transactions.
The supposedly cheaper provider may generate less revenue.
This becomes increasingly important at high processing volumes.
For a merchant attempting £100 million annually, even a small difference in successful payment conversion can outweigh modest processing-cost savings.
The review should therefore consider:
payment cost and payment performance together.
That means examining:
overall authorisation rate;
issuer declines;
soft declines;
authentication;
retries;
recurring-payment performance;
network tokens;
card geography;
acquiring region; and
fraud-related declines.
Adyen itself invests heavily in payment-performance optimisation and currently offers network tokenisation, authentication, risk tools and other optimisation products.
The question is not whether those capabilities exist.
It is:
Are they producing the right results for your business?
See our guide to improving enterprise payment authorisation rates.
A merchant might report:
92% authorisation rate
and assume performance is satisfactory.
But underneath that figure:
UK: 95%
France: 94%
Germany: 93%
US: 85%
Brazil: 77%
The global figure masks the problem.
The same applies to:
Visa versus Mastercard;
debit versus credit;
domestic versus international;
new versus returning customers;
ecommerce versus app;
subscriptions versus one-off payments; and
different acquiring regions.
Enterprise payment reviews should therefore work at a more granular level.
Adyen currently provides its own acquiring in multiple markets across Europe, North America, Latin America and Asia-Pacific, with partner arrangements in other locations.
See Adyen's current global acquiring coverage
The benefit of local acquiring is straightforward.
Instead of a transaction being processed cross-border, it can potentially be acquired locally.
That may affect:
interchange and scheme costs;
authorisation;
settlement;
local payment methods; and
payment performance.
But enterprise merchants should distinguish:
“Adyen offers local acquiring”
from:
“Our transactions are optimally configured for local acquiring.”
They are not automatically the same thing.
Adyen's current account documentation explains that acquiring connections are configured at merchant-account level and that a merchant account can only be associated with one acquiring region.
It also notes that businesses often establish merchant accounts linked to local legal entities in regions where Adyen offers local acquiring.
See Adyen's account-structure documentation
That means an international payment review should map:
legal entity → merchant account → acquiring region → settlement account → customer market
rather than simply looking at a list of countries where the business takes payments.
For a multinational business, this can uncover situations where the corporate structure and payment structure have grown apart.
It's important to say this plainly.
If the business is entering more markets and Adyen has suitable local acquiring, payment methods and infrastructure in those countries, expansion may strengthen the case for retaining the platform.
The business may benefit from avoiding:
separate integrations;
separate PSP relationships;
separate reporting environments; and
fragmented reconciliation.
Adyen's single-platform architecture is specifically designed around this problem.
The opposite can also be true.
A company may expand into a country where:
its preferred acquiring model differs;
a particular local payment method is commercially important;
another provider performs better;
a local acquirer offers a compelling arrangement;
regulatory/entity requirements change;
a strategic local partner is needed; or
the business wants to avoid depending on one global provider.
The decision should therefore be based on:
where the company is going next
rather than merely:
where Adyen already works today.
For businesses planning expansion, payment architecture should ideally be reviewed before a new country launches.
This is a different question from leaving Adyen.
A merchant can decide that Adyen remains strategically important while also deciding:
We no longer want one provider handling virtually everything.
For an enterprise organisation, provider concentration can become a deliberate risk-management question.
The attraction of the Adyen model is consolidation.
One integration can connect a business to multiple payment functions and markets.
That reduces complexity.
But there is an unavoidable strategic trade-off.
The more payment functions concentrated with one provider, the more important that provider becomes to the business.
A C-suite payment review should therefore ask:
If Adyen became unavailable, what would happen?
Could we route transactions elsewhere?
How quickly?
Which channels would be affected?
Could our stored credentials be used elsewhere?
Could another acquirer be introduced without rebuilding checkout?
Would our terminals still operate?
This isn't an argument against Adyen.
It is the same concentration-risk question that should be asked of any strategically important payment provider.
Not always.
Multi-provider architecture introduces its own costs and complexity.
It may involve:
additional integrations;
orchestration;
reconciliation;
routing logic;
more contracts;
separate risk configurations;
duplicated testing; and
operational overhead.
There should therefore be a reason for doing it.
Potential reasons include:
resilience;
regional performance;
specialist acquiring;
payment-method coverage;
bargaining leverage;
business continuity;
risk diversification; or
intelligent routing.
The objective should not be:
“two PSPs are automatically better than one.”
It should be:
“does the value of an additional payment route justify the complexity?”
For more on this structure, see Acquirer-Agnostic Payment Gateways: Using One Gateway With Multiple Acquirers.
Historically, one of the hardest parts of changing PSP could be the stored payment credentials.
This matters enormously for:
subscriptions;
SaaS;
memberships;
marketplaces;
hotels;
travel businesses;
ecommerce accounts; and
businesses with one-click checkout.
A merchant might have millions of customer credentials tokenised inside its existing PSP.
Changing provider then becomes much more than replacing an API.
However, Adyen's current tokenisation documentation deserves attention here.
Adyen now documents a Forward capability that allows payment details stored with Adyen to be forwarded to a PCI-compliant third party, allowing those payment credentials to be used across providers.
See Adyen's current tokenisation documentation
Adyen has also introduced a wider tokenisation proposition around routing stored credentials across providers.
See Adyen's current Tokenise proposition
This changes the conversation.
It would be outdated simply to state:
“Your Adyen tokens are locked into Adyen.”
Instead, an enterprise review should establish:
what type of tokens are currently used;
whether they are Adyen tokens or network tokens;
what data is available;
whether Forward is available for the required use case;
what the receiving PSP requires;
what PCI responsibilities apply;
how recurring agreements are mapped;
whether customer references are preserved; and
how migration or multi-provider routing would actually be implemented.
Token portability should be tested, not assumed — in either direction.
The fact that a provider supports a migration mechanism does not mean a complex recurring-payment estate can be moved overnight.
Adyen supports network tokenisation for eligible card payments.
Network tokens are issued through card networks rather than functioning simply as a PSP-created representation of the underlying card.
Adyen states that network tokenisation can help maintain payment credentials when a customer's physical card expires or is replaced and can contribute to higher authorisation rates.
See Adyen's network-token documentation
However, Adyen's documentation also notes that its implementation of network tokenisation is applicable to payments acquired by Adyen rather than external acquirer connections.
This is exactly the type of technical detail that matters when designing a multi-provider strategy.
A tokenisation strategy should therefore form part of the payment architecture — not be discovered halfway through a migration.
A full switch becomes more reasonable when the issue is structural rather than incremental.
Examples could include:
Processing volume has changed substantially and another structure produces a materially better total outcome.
The company wants more control over its acquiring relationships or wants to use a gateway/orchestration layer independently of the underlying acquirers.
An acquisition, replatforming or infrastructure project may make the existing payment integration less strategically relevant.
The markets where the business now generates significant revenue may warrant a different regional arrangement.
A single full-stack PSP may no longer fit the company's resilience or treasury strategy.
A specialist requirement may become important enough to justify another architecture.
Payment performance, reporting, support, settlement or another material requirement may have changed.
The existence of any one of these issues does not automatically mean Adyen should be replaced.
It means a structured market review is justified.
For an enterprise merchant, that's usually the wrong question.
There is no single category called “Adyen alternative”.
A business might replace Adyen with:
another global full-stack PSP
or:
an independent gateway + separate acquirer
or:
payment orchestration + multiple PSPs
or:
regional/local acquiring relationships
or:
different providers in different markets
or:
a hybrid model retaining Adyen for part of the estate
These are completely different architectures.
The requirement should determine which market to examine.
Instead of creating a list of provider names, decide what you're trying to change.
| Current concern | Architecture worth investigating |
|---|---|
| Processing costs | Renegotiation and/or competing acquiring proposals |
| International performance | Local acquiring and regional PSP analysis |
| Provider concentration | Secondary PSP or multi-acquirer architecture |
| Resilience | Routing/failover architecture |
| Lack of payment-method coverage | Additional PSP/APM capability |
| Recurring-payment portability | Token/migration architecture |
| In-person + ecommerce consolidation | Unified commerce alternatives |
| Greater acquiring control | Acquirer-agnostic gateway/orchestration |
| Specific regional requirement | Specialist local provider |
| Entire Adyen relationship no longer fits | Full PSP procurement |
That produces a much more useful procurement exercise than:
Adyen vs Provider X vs Provider Y.
Imagine a business already uses Adyen.
It then acquires another company using:
Worldpay + separate fraud tool + another gateway.
The instinct might be to move everything immediately onto Adyen.
That could be correct.
But an acquisition gives the business something valuable:
real payment performance from two existing architectures.
Before consolidating, compare:
payment cost;
authorisation rates;
chargeback performance;
card mix;
local acquiring;
integration;
settlement;
reporting;
payment methods; and
operational complexity.
Then decide which architecture should survive.
Don't consolidate simply because one system is already designated as the “group standard”.
Payments are measurable.
Use the data.
Payment infrastructure accumulates.
A company may start with Adyen in the UK.
It opens in Europe.
Then the US.
Then acquires an Asian business.
Five years later the group might have:
multiple Adyen merchant accounts;
legacy PSPs;
local acquiring relationships;
different legal entities;
different settlement currencies;
regional fraud rules;
several ecommerce platforms; and
different point-of-sale estates.
At this stage, asking:
“Are we happy with Adyen?”
is too simplistic.
The real question is:
“If we were designing our global payment infrastructure from scratch today, would we build it the way it currently looks?”
That is a much better basis for an enterprise payment review.
If the business holds significant stored payment credentials, don't treat migration as one line in a procurement spreadsheet.
Build a dedicated plan.
Establish:
Cards, network tokens, PSP tokens and customer references.
Subscription, one-click, card-on-file or unscheduled merchant-initiated payments.
Which Adyen account, entity or environment?
Confirm the export/forwarding and receiving-provider processes.
A staged migration may be safer than a single cutover.
New token creation needs a defined destination while historic credentials are moving.
Recurring payments should be monitored after migration rather than assuming successful data transfer means successful future charging.
Adyen's own documentation for merchants moving into Adyen recommends phased token migration, including directing new tokenisation to Adyen while historic recurring payments temporarily remain with the old provider.
See Adyen's payment-data migration documentation
The same principle illustrates why complex migrations deserve planning.
See our wider guide to changing payment gateways and moving stored cards, tokens and recurring payments.
For omnichannel merchants, terminals create another migration layer.
A retailer, hospitality group or service business may need to consider:
terminal hardware;
EPOS integrations;
terminal management;
network configuration;
store rollout;
refunds;
tokenisation;
card-present recurring credentials;
reconciliation;
device replacement;
support; and
offline/continuity requirements.
A full provider change may therefore involve hundreds or thousands of physical locations.
This substantially changes the switching business case.
A £100,000 annual theoretical processing saving may look attractive.
If the migration requires:
1,500 new terminals + software development + store rollout + staff changes + operational risk
the board needs to see those costs too.
This is the calculation many provider comparisons miss.
Don't compare:
Adyen annual fees
with:
new PSP annual fees
alone.
Compare:
plus the value/cost of current operational performance
against:
plus:
implementation;
development;
token migration;
terminals;
certification;
integration;
testing;
finance changes;
staff resource;
parallel running;
contractual exit costs;
operational risk; and
ongoing additional complexity.
Then calculate the expected payback period.
For an established merchant, we think there are four numbers the board should know before approving a migration.
What does the current payment arrangement actually cost?
Not estimates.
Actual payment data.
What is the realistic financial benefit of the proposed architecture?
Include both:
cost savings
and, where measurable:
payment-performance improvement.
Include technical and operational expenditure, not merely a provider setup fee.
Broadly:
One-off migration cost ÷ expected annual benefit = indicative payback period
For example:
If changing architecture genuinely produces:
£150,000 expected annual benefit
but implementation costs:
£300,000
the simple payback period is around:
two years.
That does not mean the project should or shouldn't happen.
It gives the board something much more useful than:
“The new PSP's markup is 8 basis points cheaper.”
For enterprise merchants, payment-provider switching is an investment decision, not a rate-comparison exercise.
We would not wait until something goes wrong.
Natural review points include:
material processing-volume growth;
contract renewal;
international expansion;
acquisition;
ecommerce replatforming;
new POS estate;
major subscription growth;
entry into new payment channels;
legal-entity restructuring;
deterioration in authorisation performance;
changes in payment mix; or
significant changes to the payment-provider market.
A review can conclude:
No change required.
That is still a useful outcome if the business has tested its current arrangement against the market.
For a serious enterprise review, we would want to see enough information to reconstruct how payments are actually performing.
That may include:
monthly processed volume;
transaction count;
average transaction value;
invoices;
contractual pricing;
acquiring markup;
other product fees.
Visa/Mastercard/Amex;
debit/credit;
consumer/commercial;
domestic/EEA/international.
authorisation rates;
decline reasons;
fraud;
chargebacks;
3DS performance;
recurring-payment success.
customer countries;
legal entities;
acquiring regions;
settlement currencies;
local payment methods.
API integration;
webhooks;
tokens;
recurring payments;
ecommerce platforms;
terminals;
EPOS;
mobile apps.
refunds;
reconciliation;
settlement;
finance reporting;
support;
outage procedures.
That information turns a payment-provider review into a strategic exercise rather than a sales presentation.
The output should not simply be:
“Here are three Adyen alternatives.”
For an established business, a useful review should answer:
Based on current volume, card mix and requirements.
Including acquiring structure and payment performance.
Or has scale created a reason to diversify?
Gateway, acquiring, fraud, tokens, terminals, APMs, reporting or only selected components.
Not just alternative brand names.
Technically and operationally.
Including an estimated payback period where possible.
This is an important question too.
A hybrid architecture may sometimes create more value than an all-or-nothing switch.
Merchant Advice Service is independent of Adyen and is not suggesting that businesses using Adyen should automatically move elsewhere.
Our role is to establish whether the current payment arrangement still fits the business.
For established merchants, that may involve reviewing:
processing data → pricing → payment performance → integrations → geography → acquiring → tokens → future requirements
before considering other provider routes.
Where another payment provider, gateway, acquirer or payment architecture warrants investigation, MAS can make relevant introductions.
Where the evidence suggests the current arrangement remains appropriate, switching for the sake of switching would make little sense.
MAS does not charge merchants for its payment-provider matching and introduction service. MAS may receive commission or referral fees from some providers where a business proceeds following an introduction.
You can read How Merchant Advice Service Works and How MAS Researches and Compares Payment Providers.
Provider capabilities within this guide were checked against current Adyen documentation in August 2026.
Adyen describes its current architecture as a single platform spanning gateway, risk, processing and acquiring, with local acquiring available across a range of global markets.
Adyen Global Payment Processing
Current Adyen pricing information covering its processing-fee structure, payment-method pricing, Interchange++ and custom pricing.
Technical documentation explaining merchant accounts, legal entities, acquiring regions and settlement structure.
Current technical documentation covering Adyen tokenisation, network tokens, Account Updater and forwarding stored payment details to third parties.
Adyen Tokenisation Documentation
Technical information on network-token support and its application to payment authorisation and stored credentials.
Documentation explaining how recurring payment data can be migrated from another payment provider into Adyen.
Adyen's current enterprise tokenisation proposition covering provider-independent token strategy and routing payment credentials across providers.
How Enterprise Merchants Improve Payment Authorisation Rates
Changing Payment Gateway: Stored Cards, Tokens and Recurring Payments
Merchant Advice Service is an independent payments information, comparison and provider-matching service.
Merchant Advice Service is not affiliated with Adyen.
MAS may receive commission or a referral fee from some payment providers where a business chooses to proceed following an introduction. This does not determine the factual information, analysis or provider capabilities included in this guide.
Adyen has not paid for inclusion in this article.
References to Adyen are based on publicly available provider information and technical documentation checked at the date stated below.
The purpose of this article is not to recommend that merchants leave Adyen. For some businesses, retaining or optimising an existing Adyen relationship may be more appropriate than changing provider.
Any providers considered as potential alternatives would need to be assessed against the individual merchant's processing volume, integrations, geography, business model, payment channels, risk profile and technical requirements.
Provider pricing, acquiring coverage, functionality, token portability and integrations can change and should be confirmed before making a contractual or technical decision.
Merchant Advice Service does not make payment-provider underwriting decisions and cannot guarantee acceptance or particular commercial terms.
Provider information last checked: 25 August 2026
Article last reviewed: August 2026
This guide provides general payments information and should not be treated as legal, regulatory, technical or financial advice.
Written or reviewed by Libby James, founder of Merchant Advice Service and specialist in merchant payments and complex provider requirements.