Charity Merchant Services

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Libby James
Merchant Services Expert

Libby James is co-founder, director and an expert in all things merchant services. Libby is the go-to specialist for business with more complex requirements or businesses that are struggling to find a provider that will accept them. Libby is regularly cited in trade, national and international media.

Charities accepting credit card payment

Last year the World Giving Index revealed the UK as the most generous country in Europe. With more people giving to worthwhile causes than ever before, charities need to be geared up to make the most of this – and than means accepting credit and debit card donations and monthly subscription well as cash offerings.

Charity merchant accounts

By accepting credit and debit card donations, charities are able to streamline processes, forecast more accurately and simplify the donation process. If that’s not enough, merchant providers often give discounts or fee waivers to merchant accounts for non-profit organisations.

The three key benefits to having a charity merchant account are:

  1. People can donate quickly and easily online – and in their own time.
    The administrative workload is easier to manage as it’s automated.
  2. It’s safer – online transactions are often protected and there’s no trips to the bank with sums of cash to deposit.
  3. Positive affect on the organisations bottom line – this is due to the above two points making donations more accessible to people wishing to contribute to charities and also easing up on the work load involved at the back end.

How to accept donations via card payments

A charity searching for the best merchant services for non-profit organisations should consider how much flexibility is required from the account – and that’s where Merchant Advice Service can help.

Whether you need to take payments over the phone, or require a payment gateway for your non-profit organisation to receive donations we can provide the advice and guidance to make sure you are set up correctly.

If you are operating a non-profit organisation (and have the required paperwork to verify this) then we can help find you a more cost-effective solution to your existing charity merchant services.

We work closely with merchant providers who specialise in charity merchant accounts , payment gateways for non-profit organisations and merchant credit card processing for non-profit charities. You can rest assured we will be able provide you with the expertise needed to get the best deal possible, so more of your donations can be allocated to the cases that need them most.


Accepting donations over the phone

Accepting donations via the phone doesn’t need to be complicated, and let’s face it some of your biggest donators might not have access to the internet!

IVR payment facilities for charities allow donations to be processed automatically and securely without the need of staff input and these can be accepted 24/7 365 days a year – brilliant hey?

The dedicated payments phone line works by the user keying in their card details directly into the telephone keypad. Once the transaction is complete some IVR lines can integrate with charity databases for easy reporting. The donator will then receive a text message thanking them for their contribution and asking if they would like to add gift aid.


Alternatives to Just Giving for charities

Just Giving is a go to for charities wishing to reclaim gift aid from donations received. Many do not know that there are cheaper alternatives to Just Giving, Virgin Money Giving, EveryClick and similar companies. When accepting gift aid from card payment donations it’s important to shop around, in some cases the cost to the charities can be reduced by over half. Together, our advisors can work with you to ensure your gift aid donations go further.

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Libby James

Libby James Co-founded Merchant Advice Service alongside David Bird in 2016. Her finance background, coupled with retail and customer service experience, gave Libby the drive to bring transparency and non-biased advice to the world of merchant services. Having come from the heavily regulated mortgage and insurance industry, Libby found it puzzling that other financial sectors lacked regulation and transparency leaving customers confused and unable to make informed decisions when it came to accepting card payments. This was soon to become Libby’s obsession!

With the help of some of the industry’s best, Libby began to research acquiring banks, complex terminology/regulation, and the problems customers experience within merchant services and payment gateway markets. She spent years on sourcing solutions for complex clients, which previously others were unable to assist with. Libby established relationships with brokers and banks which would soon form the cornerstone of Merchant Advice Service. As a result Libby has been featured in high-profile publications across the web.

Libby is proud to be the entrepreneur’s champion, supporting start-up businesses regularly. Her industry insights can often be found on LinkedIn where she provides free of charge advice and money saving pointers. It’s safe to say she has her finger on the pulse of everything card payments related.

Libby speaks of her experience in founding and running Merchant Advice Service…

‘Merchant Advice Service is one of my greatest achievements to date. We help business owners to overcome card processing issues which can become detrimental to their business. We assist SME’s in finding suitable card payments solutions, helping them create their vision. Each and every day is different, exciting and fore filling. As technology advances I can’t wait to see the way in which the merchant services market advances, and I’m pleased that our business will play a part in educating company owners along the way.’

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