We are committed to providing a high-quality legal service to all our clients, this includes the service provided by us and our partnering companies. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you’re unhappy with the service and want to make an official complaint, please give us a chance to rectify the issue ourselves first by contacting Libby James on libby @ merchantadviceservice.co.uk and letting her know what the issue is.
If you’re still not happy and want to make an official complaint, please contact us with the details at clientrelations @ merchantadviceservice.co.uk. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
PO Box 6806,
about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected].